I ordered this on short notice for a memorial. I initially called to ask about production times to make sure that it would arrive in time. The customer support team was enormously helpful. They went above and beyond through technical difficulties to make sure that we received exactly the right map for our purpose in time for the event. We wanted to allow memorial guests to pin their travels with our loved one and sign their names on the map itself, and this map was perfect for that purpose. Given the difficulty of the time and the many things we were arranging for the memorial, their assistance meant the world. The map arrived excellently packaged, beautifully printed, and solidly framed. We were able to reuse the packaging to transport the map to and from the memorial safely. Thank you so much for making this happen! It will remain a treasured memorial for our loved one.