• Every Push Pin Travel Map and Travel Décor product is lovingly handmade to order in the USA and ships within 3–5 business days.
  
• Pin-only orders typically ship within 1 business day.

• Proofs are only sent upon request or if we have questions about your personalization. You’ll see an instant preview before adding your map to the cart. If everything looks correct, select “I Approve My Proof.” If you’d like changes, select “No, I Need Some Help” and enter your requests in the provided box.
  
• To receive an updated proof showing your requested changes, include “Send Proof” in the box. Proofs are emailed within 1 business day (M–F). Processing time begins after approval.

*Please note: The day your order is placed or your proof is approved is Day 0. Processing begins the following business day.

Each product is made to order, so please Contact Us as soon as possible if you need to make a change or cancel your order.

• Before production: Changes and cancellations are free.
  
• After production begins: A 10% fee applies to changes or cancellations.
  
• After shipping: Orders cannot be changed or canceled.

• Enjoy free ground shipping on orders over $100 within the contiguous U.S.
  
• Due to high oversized shipping costs, only rolled canvas posters and push pins can be shipped to Alaska and Hawaii.

Please note: Maps and push pins may ship separately.

• Most orders ship via FedEx, UPS, or Amazon Logistics and typically arrive within 3–5 business days after pickup.
  
• Pin-only orders ship via USPS unless express shipping is selected at checkout.
  
• Maps and push pins may ship separately.
  
• Carrier Delays: We always do our best to get your order to you quickly, but weather or other unexpected events may occasionally cause transit delays. We truly appreciate your patience and understanding in these rare situations.

• Express Shipping options are available at checkout for select products. Please note that framed maps ship in large, oversized boxes, so expedited shipping rates can be substantial.
  
• Express shipping only shortens transit time—our 3–5 business day processing time cannot be expedited.
  
• Express transit times are based on business days (Monday–Friday). For example, a 2-day express order shipped on Thursday would arrive on Monday.

We’re unable to ship framed maps to P.O. Boxes because our carriers require a physical street address.

Pin-only orders can be shipped to P.O. Boxes.

Please Double-Check Your Shipping Address

Make sure your address is complete and correct before placing your order. Once an order has shipped, we cannot change or redirect the delivery address.

If your order is returned due to an incorrect or incomplete address, you will be responsible for the cost to reship it.

For assistance before your order ships, please contact us at: info@pushpintravelmaps.com.

• Select products can be shipped to APO and FPO addresses for an additional fee. These orders must ship via USPS, which has higher rates and typically takes 2–4 weeks. Because transit times vary, delivery dates cannot be guaranteed.

• Select products are available for shipping to Canada. Because oversized international shipping can cost more than the product itself, we can only ship framed maps in our standard 24" × 36" size.
  
• For larger sizes, rolled canvas posters are available on select maps and ship rolled in a tube. These will need to be mounted or framed locally.
  
• To view shipping eligibility and cost, add your item to the cart and enter your province and postal code in the Shipping Rate Calculator.
  
• Duties and taxes are prepaid and included in the shipping rate, so there are no additional fees upon delivery.

• Due to the size of our maps and significantly increased shipping costs, we currently ship only within the United States and Canada. We apologize for any inconvenience and appreciate your understanding.

Can’t Find a Delivered Package? If tracking shows your order as delivered but you haven’t received it, please contact us at info@pushpintravelmaps.com for help and include your confirmed shipping address.

Please Note: Maps and push pins may arrive separately. Pins are shipped via USPS, so be sure to check your mailbox.

We carefully package every order, but occasional shipping damage can occur. If your order arrives damaged, please email info@pushpintravelmaps.com within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the damaged item
• Clear photos of the exterior packaging

Photos are required to file a claim with the carrier and help us send your replacement as quickly as possible at no cost to you.

• We want you to love your purchase! New, unpinned, and non-personalized maps and décor may be returned within 30 days of delivery.
  
• Orders placed in November or December may be returned through January 31 for easier holiday gifting.
  
• To begin a return, email us at info@pushpintravelmaps.com. Return shipping is the buyer’s responsibility unless the return is due to our error.

* Please keep in mind that return shipping costs for oversized maps may be substantial.

• Because they’re made just for you, personalized maps and décor cannot be returned or exchanged.
  
• We print your personalization exactly as submitted, so please carefully check all spelling and details before ordering.
  
• You’ll see an instant preview of your personalization before adding your map to the cart and must check the “I Approve My Proof” box to confirm that all details are correct.
  
• If your personalized item arrives damaged, we’ll replace it at no cost. Please see our Damaged Items Policy above for details.